Terms & Conditions

Terms of service

Terms of Use and Privacy User Agreement 

Metin2iTeM ® USER AGREEMENT


This agreement contains the necessary rules to use the advantage of the services on our site.


You must read, agree with and accept all of the terms and conditions contained in this Agreement.


1. Definitions


This agreement and contracts referenced in it and integral parts of the documents and annexes are (Annex-1 Privacy Policy) prepared by Metin2item ® User Agreement (will be referred as ’User Agreement’ from now on.). Members of the Metin2iTeM ® Site declares that they have read, agreed and accepted all of the terms and conditions of this Agreement in order to become a member of the relevant Site on the electronic media at the moment of approval by the user.


2. Parties


User: The real or legal person benefiting from the services or the products the site offres to the site members in the present conditions.


Site: www.metin2item.com on behalf of the field name and the area composed of sub-domains Metin2iTeM ® website and products introduced within the site.


3. Subject and Extent of the Contract


Subject of the User’s Agreement is the presentation of the use of rights and obligations of the services and products offered on the site.Extent of the User’s Agreement are the total of warning, text and descriptions are statements made by the relevant site.By accepting the provisions of the User Agreement, Users agree to any related statement described by Metin2iTeM ®.Users agree they would treat all matters specified in this statement in accordance and acceptance by reading this contract.


4. Membership and Terms of Service Use


a. Membership will completed by the approval of the registration process by Metin2iTeM ® after user application with the credantials of I.D. which are necesarry for membership appliance.Users will not have the right and authority presented by the membership before the membership process is approved.


b. In order to become a member of the site , user must be older than 18 and should not be temporarily removed from membership or banned permanently in accordance with Article 5.2 of this agreement.Users who have completed their application of membership and meet the requirements of the Article 5.2 of this arrengement will not have the right and authority of the membership before their membership is approved by Metin2iTeM ® .


5. Rights and Obligations


a. When applying for membership procedures, while performing any operations on the site and taking advantage of the sites services, user will comply with all of the terms above and understand the rules of acceptance and will represent all of its warrants.


b. In case of alleging a violation of the rights of other users and third parties Metin2iTeM ® has the right to explain its own secret / private / commercial information both to the authorities and and people with the authorization.Therefore user accepts the warranty of Metin2iTeM ® and has no right of claiming a compensation under any name from the Metin2iTeM ®.


c) Subjects regarding the preserving, safety, and confidentiality of the system access tools (user name, password, etc.) for the users to benefit from the Services provided by Metin2item is under the user’s responsibility. Metin2item holds no direct nor indirect responsibility with regard to caused or possible damages to users and/or third parties because of errors or negligence regarding the preserving, confidentiality of the user’s system access tools.


d) Users declare and undertake that the information and content provided by themselves are accurate and justifiable. As Metin2item isn’t obliged to and responsible for the inspection of the accuracy of the information and content sent to Metin2item by Users or that uploaded, edited or provided to the website, ensuring the security and legal status of these, it also can’t be held responsible for any errors or damage that can be caused by the error in these.


e) Users cannot partially or completely assign their right and obligations to another third party without a written permit from Metin2item.


f) Those benefiting from Metin2item’s Services and using the website can only make justifiable transactions over the website. Any criminal liability of every transaction and action taken by Users on the website is their own. Every User accepts, declares and undertakes that they will not reproduce, copy, distribute, process any of the texts, visual and auditory images, video clips, files, databases, catalogs and lists within the website in a position compromising the Rights or wealth of Metin2item or another third person, and that they will neither by these actions nor by other ways directly and/or indirectly compete with Metin2item. Metin2item cannot be held any directly or indirectly responsible for loss or damage third parties suffer or might suffer due to the compromising of the User Agreement and/or the law. Metin2item preserves the right to any legal cases, complaints and recourses for those who do not conform.


5.2. Metin2item’s Right and Obligations


a) Metin2item reserves the right to change the services and contents provided on the website at all times. Metin2item is entitled to use this right without any notifications or initials.


b) Metin2item isn’t responsible for the typographic errors in the prices of products on the website.


c) Metin2item website products might undergo instantiation changes. In this case, the valid price will not be the sum the User deposits, and informs us of the deposit on our account, but the prices at the time they type in the product’s name or the time they transfer the product to their accounts will be valid.


d) If a price of a product is mentioned in more than one place in the Metin2item home page; if the prices of the instant messaging program (MSN) and the prices in the catalogs on the website are different, the higher price will always be valid.


e) Metin2item can “link” to other websites and/or portals, files or contents owned by other third parties over the website. These “Links” might only be provided for reference ease by Metin2item and do not carry any declaration or guarantee to support the website owner or any content it contains. Metin2item holds no responsibility for any services, products or the content of these portals, websites, file and contents accessed by these “Links”.


f) Metin2item ensures that there aren’t any Trojans, viruses, Ad awares (advertisement programs) Onwww.metin2item.com But Metin2item also carries out the sale of codes for Metin-2, Silkroad Bot and those programs that might come out after now. These programs might contain Ad aware from time to time. Some antivirus programs might detect these as harmful programs. Metin2item can’t be held responsible for this.


Additional Terms and Conditions; EULAs 

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website. 

In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing. 

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to. 

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body. 


For customer service inquiries or disputes, You may contact us by email at info@metin2item.com 

Questions related to payments made through G2A Pay services provider payment should be addressed to support@g2a.com. 

Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.


Fast AND Secure


Assimilated slogan as a surname for Metin2item – the leader company of online game business 

Metin2iTeM ® FAST and Secure


Fast: Make a payment and Notify


a) Test our confirmation speed of your payment notifty


b) Add your product to your cart and receive


You will receive your product from Orders page just on time if your product is kind of E- pin. 

Our Delivery operators will give you the best service if your product is a game money as gold bar. Test us!


We are giving the best service for goldbar delivery business.


The hardest part of our job is stocking and delivering game money. There may be so many troubles while delivering gb as; 

Char may dc


Merchant amount may be wrong


There may be some cheaters who try to connect you on PM.


You may have big troubles to connect operator with other systems. But Metin2item allows you to connect to delivery operator from Orders page during trade. Click “ Send a message” to connect our delivery operators immediately and notify if you have any trouble.


Secure: Metin2item do not keep your personal informations as your card numbers or passwords.


c) Metin2item have rights to use user’s informations or user informations belongs to membership for user’s safety, for it’s own liabilty and evaluating statics. Metin2item can keep these informations on a database.


d) Metin2item does not take office as a mediator or referee for discrepancies between users and manufacturers within services that Metin2item provide at web site.


e) Users and Metin2item are legally independent sides. There is no cooperation – representation or employer employee relationship between them. There is no right for cooperation – representation or employer employee relationship after users confirm User Agreement.


6. Payments and Refunds


a) Users are liable to keep the documents as ATM or Bank receipts after making payments. These documents will be asked you to send if it is necessary. Metin2item is not responsible about these payment if you are unable to submit these documents. Your payment will be transfered to your accounts due to informations you notify.


b) Users are liable to control bank numbers when they demand a money transfer to their bank accounts. Metin2item can transfer money without user confirmation of bank numbers or account name discrepancy. First account number that user entered is valid. Metin2item is not responsible for these mistakes.


c) Users are only able to demand payment to their own personal bank accounts. They are not able to demand payment to any different bank accounts.


d) Users have to wait for minimum 7 days if they demand a payment which they gain by selling the goldbars they purchase from Metin2item with the money which they transfered by using credit card, mobile payment or bank transfers.


e) Payments must be shown at our bank accounts and notified us in 3 calender days. Metin2item is not responsible from the payments which are not notified and confirmed. Refunds of the payments transfered to our accounts will be done in 3 working days to related account. Payment costs will be scooped from total refund amount.


When transfered payment to our accounts asked to refund as cash;


ID copy of person who made payment, payment receipt, a settled phone number


When payment transfered by using mobile payment to our accounts asked to refund;


ID copy of person who made payment, related mobile phone’s receipt of last month (original units card if transfered by cell phone prepaid minutes, IMEI numbers), a document which proves the owner is himself/herself


When payment transfered by using credit card to our accounts asked to refund;


ID copy of person who made payment, related credit card’s receipt of last month stamped by Bank, a settled phone number


You have to send a signed petition which clarifies your refund demand reason to info@metin2item.com


Metin2item may ask you to inform your place of residance if necessary.


Metin2item may ask you to send the original payment receipt by cargo or postal service (shipment costs belong to sender) if necessary EVEN IF you have sent scanned copy of your bank receipt or wrote bank receipt informations.


f) Active costs which you will notice at payment demand page will be reduced from demanded payments if users purchase gold bar – game money from Metin2item after payment demand.


g) Do not forget your payment receipt. We are able to control your payment only if you notify us the process code. Delivery is impossible without payment receipt. You have to send us ID copy of person who made payment, payment receipt, a settled phone number with a signed petition which clarifies your situation IF our operator has a doubt on Live Support or if you try to notify same payment two times.


i) Metin2item may ask you to send the original payment receipt by cargo or postal service (shipment costs belong to sender) if necessary EVEN IF you have sent scanned copy of your bank receipt or wrote bank receipt informations.


j) A product can not be returned arbitrary or money can not be refunded according to the Consumer Rights. Money refunds are valid only if the product you bought is defective. Payments are only for shopping. It is obvious that Metin2item is not a kind of bank. Money transfered balance can not be refunded without confirmation of public prosecutor unless it is due to disagreement between user and Metin2item.


7) Delivery Lead Time


Your money will be hold at your account by Metin2item if there is any situation as a stock problem. But Metin2item can make a refund for this situation if you ask. Please note that this period is limited minimum 5 minutes and maximum 72 hours.


8) Entering Game Codes Faulties, Delivered Game Money, Game Service Costs


a) Metin2item is not responsible to send a new code when delivered codes used incorrect.


b) Metin2item declares that users are supposed not to contact to anyone in Game for ordered game money. User is responsible from being tricked by cheaters in game – waiting goldbars by Creating similar chars which have similar nicknames with buyer - being tricked by cheaters by Creating similar chars which have similar nicknames – due to not declare similar nicknames. 

c) If your purchased code is not working, we will send your code to manufacturer to be analized. Replying period is minimum 72 hours and maximum 30 working days. Customers are liable to wait.